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The claims adjusters of DEKRA Claims Services GmbH are constantly on the move. One thing is always the same, whether they go to the scene of the damage, visit claimants or arrange appointments on the spot: movement. So that they can do their workload on the go, the logical consequence is a mobile application outside the office.
The DEKRA DSN Mobile Survey application for claims representatives in the field service supports faster decision-making for claim settlement through reporting at the point of damage. It provides claims adjusters with direct access to the information they need to process the captured data from the report, and uses the device's own camera to capture photos to make the claim settlement process easier.
By using a faster reaction rate and thus a significant improvement in customer service for the insurer by a fast on-site claims handling in real time possible. A quick response to a claim for damages is imperative to increase customer satisfaction and help insurance companies stay competitive.
